Product update email template, from https://devrelay.so/blog/product-update-email-template
Replace everything in [brackets]. The second block is a filled-in example for Acme, a made-up help desk.

# 3. Improvements and fixes email template

Subject: [The problem] is fixed
Preview: [What you can do again, or what's faster]

Hi [first name],

[One sentence acknowledging the problem, as customers saw it.]

It's fixed: [what happens now]. [If they need to do anything, the step.
If not, say so.]

A few other things got better this [week/month]:
- [Improvement, in terms users notice].
- [Improvement].

Thanks to everyone who reported it. [Optional: what you changed so it
doesn't happen again, in one sentence.]

[Your name], [role] at [Product]

---

Example:

Subject: Large attachments no longer fail silently
Preview: You'll see the size limit instead of a reply that never sent

Hi Priya,

Some of you sent replies with attachments over 10 MB that looked sent
but never arrived.

It's fixed: Acme now shows an error with the 10 MB limit before you
send, and nothing leaves until the attachment fits. You don't need to
do anything.

A few other things got better this month:
- Search finds tickets by customer email domain.
- The inbox loads faster on accounts with many open conversations.

Thanks to everyone who reported it. We've added a check to every
reply so a failed attachment can't be skipped again.

Sam, product at Acme